Studio Policies

 

General Studio Policies

  • All new students are required to complete a waiver of liability before taking class. We suggest coming 10 minutes early for your first class to allow time to fill it out and settle in to the studio.

  • We kindly ask that all clients arrive for class at least five minutes early to settle in, grab any props they may need, and inform the instructor of any injuries or health concerns they may have before class starts.

  • Verve instructors reserve the right to ask students not to participate if they arrive to class more than five minutes late— as it disrupts the flow of the class and missing the opportunity to warm up can result in injury.

  • Please silence all mobile devices before class and store them off main floor area.

    • If you have a special circumstance that requires keeping your silenced phone nearby, please let your instructor know before class begins.

  • We do allow younger students (age 18 and under) to participate in classes and workshops at Verve under the following circumstances:

    • They are mature enough to fully participate in class without disruption.

    • They have a waiver signed by a parent or legal guardian.

    • If they are under the age of 14, they must have a parent or guardian participating with them in the same class.

  • Anyone with medical conditions or injuries should consult a doctor prior to participating in classes and workshops at Verve. It is your responsibility to inform the instructor if you are pregnant or have any injuries prior to the start of class.

  • Verve Movement Studio is not responsible for the safekeeping of your belongings.

  • We highly encourage clients to register for classes ahead of time in order for us to quickly and directly communicate all last-minute schedule changes to those planning to attend.

  • We reserve the right to cancel or change classes based on various factors such as--but not limited to-- lack of numbers (i.e. no formal bookings), environment (i.e. unsafe weather, space limitations), instructor availability, etc.

    • Inclement Weather Policy: In the event of inclement weather, we will do our best to communicate class cancellations as early as possible. If you are signed up for a cancelled class on ZenPlanner, we will remove the class from the schedule and email you directly about our decision. All other notifications will be made via our social media platforms- Instagram, Facebook, and Twitter.

  • Any movement performed in class should not hurt (meaning any shooting, electric, or tingling sensations); the dull ache/burn of working muscles is all you should experience during classes with us.

    • We always encourage you to listen to your body and take the appropriate modifications. Please ask your instructor after class if you need clarifications or are experiencing pain during your movement.


Payment Policies

  • Class Passes and Monthly Memberships can be used for all weekly studio classes. Please note: these payment options do not include Studio Pilates sessions.

  • 10 Class Passes and Unlimited monthly memberships may not be shared by members.

  • Verve Movement Studio is in no way, under any circumstances, responsible or obligated to pay for member’s insufficient fund penalties, returned checks, and/or over the limit fees.

  • We do not offer refunds for missed classes, workshops, or private sessions. We will happily re purpose your payment towards your next visit as long as we receive 24-hour prior notice to missing the class.

  • Workshops are occasionally cancelled due to insufficient interest, teacher emergency, or inclement weather—if we cancel, you will be notified via email and you can either re purpose your payment to your next purchase, or get your payment fully refunded.

  • 3, 6, and 12-month unlimited monthly membership payments are made by auto-pay only. Contract agreement is required at the time of purchase.